Refund policy
RETURN & REFUND POLICY
Effective Date: 26 December 2025
Last Updated: 26 December 2025
Silkmum is committed to providing safe and high-quality products for mothers and babies. Every order is inspected and carefully packaged before shipment to ensure it arrives in good condition. This policy explains the terms under which returns, replacements, refunds, and order cancellations may be handled. By placing an order with Silkmum, the customer agrees to the terms outlined below.
GENERAL POLICY
Silkmum maintains strict product quality checks and packaging procedures before dispatch. Because of hygiene standards and the nature of certain products sold on our website, most items are not eligible for return once delivered. Returns, replacements, or refunds are only considered in limited circumstances as described in this policy.
RETURN ELIGIBILITY
Returns or replacements are considered only if a product arrives damaged or broken during delivery. To qualify for review, the following conditions must be met:
The issue must be reported within 48 hours of delivery.
The product must remain unused and in the same condition as received.
All original packaging, accessories, manuals, inserts, and components must be included.
The item must not be tampered with, opened excessively, modified, or used after delivery.
Requests that do not meet these conditions may not be eligible for return, replacement, or refund.
NON-RETURNABLE SITUATIONS
Silkmum does not accept returns or refunds in the following situations:
Change of mind after receiving the product.
Customer dissatisfaction with product design, appearance, or perceived quality.
Incorrect product selected or ordered by the customer.
Personal preference related to product features, materials, or functionality.
Minor visual differences caused by lighting, screen displays, or packaging updates.
Customers are encouraged to review product descriptions, specifications, and images carefully before placing an order.
HYGIENE PRODUCT POLICY
Certain items sold by Silkmum, including breast pumps and related accessories, are considered personal hygiene products. For health and safety reasons, these products cannot be returned once opened or used. If such a product arrives damaged during shipping, the issue must be reported within 48 hours of delivery and must follow the return conditions outlined in this policy.
PACKAGE INSPECTION
Customers are encouraged to inspect their package immediately after delivery. For faster claim verification, it is recommended to record a video while opening the package. This helps verify the condition of the item upon arrival and assists our support team in reviewing damage claims efficiently.
REPORTING DAMAGED ITEMS
If a product arrives damaged or broken, customers must contact Silkmum within 48 hours of delivery. When reporting an issue, customers should provide clear photos or videos of the damaged product, photos of the external packaging, and the order number. This information helps our team review the request and determine the appropriate resolution.
Support Contact:
Email: support@silkmum.com
WhatsApp / Call: +91 97272 70687
REPLACEMENT OR REFUND PROCESS
After reviewing the submitted information and verifying the claim, Silkmum will determine the appropriate solution. If the claim is approved, a replacement may be arranged depending on product availability. If replacement stock is not available, a refund may be issued to the original payment method.
ORDER CANCELLATION
Orders may only be cancelled before they are dispatched from the warehouse. Once an order has been processed and shipped, cancellation may no longer be possible because the package is already in transit.
REFUND PROCESSING
If a refund is approved after review, it will be processed to the original payment method used during purchase. Refund processing typically takes 3–7 business days. Additional time may be required depending on the policies of the customer’s bank or payment provider.
CONTACT INFORMATION
For questions regarding this policy or assistance with an order, customers may contact Silkmum support through the following channels:
Email: support@silkmum.com
WhatsApp / Call: +91 97272 70687