Shipping Policy
Effective Date: 26 December 2025 | Last Updated: 26 December 2025
At Silkmum, we are dedicated to ensuring your orders reach you in perfect condition with industry-leading fulfillment speeds.
SECTION 1 – SHIPPING COSTS & PAYMENT
- Domestic Shipping (India): We offer Free Shipping on all prepaid orders across India.
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International Shipping: Shipping costs are calculated based on weight:
- Orders under 2 kg: ₹1,500 INR
- Orders 2 kg and above: ₹2,000 INR
- No COD: Cash on Delivery is not available. All orders must be prepaid at checkout.
SECTION 2 – ORDER PROCESSING TIME
Speed is our priority. All orders are typically processed and dispatched within 0–1 business day. Orders placed on weekends or public holidays are processed on the next business day.
SECTION 3 – DELIVERY ESTIMATES
- Domestic (India): Delivery usually takes 7–10 business days after dispatch.
- International Shipping: Most international orders arrive within 7–10 business days. Actual delivery time may vary depending on destination and courier operations.
SECTION 4 – TRACKING YOUR ORDER
Once your order has been shipped, you will receive a notification with your tracking number and a link to the courier’s tracking portal.
SECTION 5 – CUSTOMS, DUTIES & TAXES
For international orders, Silkmum is not responsible for customs duties, taxes, or import fees. Any charges imposed during or after shipping are the customer’s responsibility.
SECTION 6 – DAMAGED OR LOST SHIPMENTS
If your order arrives damaged or is lost in transit, contact us immediately at +91 97272 70687 or support@silkmum.com.
SECTION 7 – CONTACT US
Email: support@silkmum.com
WhatsApp / Call: +91 97272 70687